Fast Track Networking (PVT) Ltd

Freelancing IT Consultant • March 2021 - September 2023

• Installed, configured, and maintained telecommunications equipment and systems, ensuring seamless network operations.

• Performed scheduled maintenance and repairs on telecom equipment and systems to prevent service disruptions.

• Documenting all service activities and maintained accurate records of equipment maintenance.

• Assisted in the planning and execution of telecom projects, ensuring deadlines were met.

• Provided on-call support for emergency service request on a rotating basis.

• Conducted routine inspections and testing to identify and rectify network problems, reducing downtime by [90] %.

Jaidah Group (PVT) Ltd

IT Infrastructure Technician • July 2013 - January 2021

• Configure and maintain network components, including routers, switches, firewalls, and access points.

• Provide technical support to end-users, resolving hardware and software issues.

• Assist in setting up and configuring workstations and devices for employees.

• Create and maintain documentation related to IT infrastructure, including network diagrams, hardware inventory, and configuration details.

• Apply security patches and updates to servers, operating systems, and software applications.

• Installing, configuring, and maintaining server operating systems (e.g., Windows Server, Linux).

• Providing technical support to end-users, troubleshooting software (SAP, Microsoft Dynamics) and hardware issues.

Qatar Computer Service

IT Support Engineer Outsourced in Commercial Bank Qatar • January 2012 - April 2013

• Responding to user inquiries and resolving technical issues through various communication channels, including phone, email, chat, or in-person. Fixing Printer/Scanner issues on time.

• Diagnosing and resolving hardware issues with desktops, laptops, printers, scanners, and other peripherals.

• Installing, configuring, and troubleshooting software applications and operating systems (e.g., Windows, macOS, Linux).

• Creating, modifying, and disabling user accounts and access permissions.

• Configuring and troubleshooting email clients (e.g., Outlook, Thunderbird) and webmail services.

• Installing and configuring Sophos Endpoint Security and remote administration.

• Install, configure, and update software applications used within the bank.

• Ensure software licenses are up to date and in compliance with licensing agreements.

• Be available for on-call support during emergencies and possibly work in shifts to provide 24/7 coverage, especially for critical banking operations.

Team Trading Co W.L.L Doha, Qatar

IT Support Engineer • Fabruary 2010 - Fabruary 2012

• Designing the network architecture, including hardware components (routers, switches, firewalls), network topology, and IP addressing schemes.

• Physically setting up and configuring network devices, including routers, switches, and access points. Ensuring proper cabling and connectivity.

• Continuously monitoring the network for performance issues, security threats, and anomalies. Using network monitoring tools to track bandwidth usage, latency, and uptime.

• Identifying and resolving network issues, such as connectivity problems, slow performance, and hardware failures. Troubleshooting may involve using diagnostic tools and conducting packet analysis.

• Providing support to end-users who encounter network-related problems, such as connectivity issues or VPN setup.

• Maintaining comprehensive documentation of the network infrastructure, including network diagrams, configurations, and procedures. This documentation is essential for troubleshooting and future planning.

British College of Applied Studies Colombo, Srilanka

Network Administrator • May 2009 - Fabruary 2010

• Design, install, configure, and maintain network equipment, including switches, routers, firewalls, and wireless access points.

• Plan and execute network expansion or upgrades as needed to meet the growing demands of the college.

• Perform routine network maintenance tasks, including software updates, patch management, and firmware upgrades.

• Monitor network performance and address issues promptly to minimize downtime.

• Provide technical support to college staff, faculty, and students regarding network connectivity, access, and troubleshooting.

Nippon Plastic PVT LTD Kurunegala, Srilanka

Network Administrator • May 2002 - December 2008

• Plan and execute network expansion or upgrades to accommodate the evolving technology needs of the manufacturing process and supply chain.

• Implement and manage security protocols, firewalls, and intrusion detection systems to safeguard the network from unauthorized access and cyber threats.

• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.

• Provide technical support to manufacturing teams, administrative staff, and other employees regarding network connectivity, access, and troubleshooting.

• Assist users in resolving network-related problems and offer training as needed.

• Maintain comprehensive network documentation, including network diagrams, configurations, and procedures.

• Keep accurate records of network changes, upgrades, and incidents for compliance and audit purposes.